We’ve all had one, or two or more – the client from hell. Sometimes it’s because we didn’t want to say no and other times it’s because we didn’t know any better. In this presentation, you’ll learn how to weed out those who will suck up your time, micromanage a project and leave them happy, so they refer you to their friends and people in their networks.
You’ll walk away knowing…
- How to vet prospects before you say yes to them
- How to keep a project on track and make the client feel like a partner
- How to address out of scope issues
- How to provide follow-up to keep them coming back
- How to know if it’s time to terminate and fire that client
Running a business is hard and having clients from hell makes it stressful. This workshop is for businesses of all size, whether your a freelancer going it alone or an agency working with a full team.
Lee uses her years as a corporate manager and trainer who turned strategist and designer to have processes that leave no stone unturned and shares her secrets with you.